Delivery Policy

Delivery windows are selected at checkout. Processing time varies, but orders will typically be fulfilled within a week, on the next delivery day for their area. Oakland, Berkeley, Albany, El Cerrito, Emeryville, and Alameda delivery is every Wednesday, between 11:00am and 5:00pm. If an order is over $30, delivery is free and will automatically be applied at checkout. If an order is under $30 a $10 delivery fee will be charged.

If the customer has not specified to leave plants at a specific location unattended, the plants will be brought back to The Tender Gardener shop and the customer will be responsible for picking up the plant. The delivery person will first make attempts by phone, text, or ringing or buzzing the door.

PICK UP POLICY

Pick Ups are available on Sundays and Wednesdays, between 5pm and 7pm, as well as by appointment. Details and scheduling will be emailed once order is placed.

Return, REFUND and CANCELLATION Policy

All sales are final. The Tender Gardener does not accept returns or offer refunds, but please contact me if you have a problem with your order. The Tender Gardener is always available to answer plant care questions.

Any subscription purchase can be cancelled by customer or The Tender Gardener at any time.